Frequently asked questions

 Entrance to the main building is free. Please purchase a ticket at the Box Office or in advance online to visit the main exhibition. Entry to the Shops & The Peter Rabbit™ Café is free.

We recommend you book your ticket in advance, but it is not essential.  We offer time slots, anytime tickets and on the day tickets.

If you have created an account on our website, you can amend your own booking up to 48 hours before a visit.  If it is after this time, please email quoting your booking reference and visit date and we can check availability.

If you made an account when you created your ticket booking, you may amend your booking online up to 48 hours before to visit on another day (subject to availability). If it is after this time frame or you did not make an account, please contact us. Please note we do not offer refunds for cancelled bookings.

If an adult disabled visitor requires another person as their companion or carer to enable them to access the Attraction, then this person is admitted free of charge.  Please bring documentation.  All other adults and children need to pay full admission.  Please book your disabled visitor ticket online and show your documentation on arrival for your free carer ticket.

Yes, please purchase tickets for the remainder of your party online and show your Blue Peter Badge on arrival to gain free entry for the badge holder.

We offer a local discount scheme.

We are based in the heart of Bowness-on-Windermere in the Lake District, Cumbria. Our address is Crag Brow, Bowness-on-Windermere, LA23 3BX

We are open every day except Christmas Day and some of January when we are closed for maintenance. 

We recommend 45-60 minutes to visit the Attraction. Please allow some time at the end of your visit to relax in our Peter Rabbit™ Café or explore our Shops.

If you are running late for your timeslot, there is no requirement to call us just please speak to our Box Office team on arrival and you will be allocated the next available timeslot.

The Attraction is situated on a hill and has steep ramp access from Crag Brow or Rayrigg Road.  Once inside the Attraction, all areas of the building (aside from a small section of the garden) are fully accessible to visitors. A lift gives access to the toilets.

The nearest Car Park to the Attraction is a public pay and display car park on Rayrigg Road.  From here simply cross the road, take the second entrance to the building – a passageway to the left after the steps up to the Attraction and enter the Attraction via our main courtyard entrance.

There is also a pay and display car park on Lake Road next  as well as a very large car park Braithwaite Fold on the Glebe (a 10-15 minute walk from the Attraction).

Street parking is also available, but spaces are limited and restricted to 1 hour.  (We recommend you allow yourself 2 hours for your visit to include time to see the Attraction, browse in the shop and enjoy the Peter Rabbit™ Café).

The Attraction only allows service dogs.

We recommend 45-60 minutes to visit the Attraction. Please allow some time at the end of your visit to relax in our Peter Rabbit™ Café or explore our Shops.

We have two shops, both at the Attraction and are proud to stock the largest collection of Beatrix Potter merchandise in the world. You’ll find our biggest shop on Crag Brow, just up the ramp from the Attraction, and our Attraction shop within the main building.

We have a family friendly Peter Rabbit themed Café which serves a range of food and drink and is the perfect place to relax after a visit to the Attraction.

Yes, you are more than welcome to take photographs and we would love to see your memories of your visit, so feel free to share them with us on our social media channels.  For media partners, filming needs to be pre-agreed.  Please contact us for more information.